Welcome Package
Zero-wager spins, instant e-wallet payouts
- Wagering
- 40× (deposit match)
- Max Bet
- $20
- Min Deposit
- $20
- Max Cashout
- €5,000
House Of Jack Casino VIP Program: How Jack's Pack Works
Jack's Pack membership: how players are considered
Jack's Pack is an invitation-only VIP programme at House Of Jack Casino. House of Jack contacts eligible players directly, but you can also proactively ask VIP support to consider your account. That does not replace the programme's usual review of your activity, though. Membership is based on several parts of your play and account history.
The factors include your total amount wagered, total deposits, how often you play and the number of days you play each month. Other factors may also be considered. You need a valid email address and telephone number on your account, so keep both details current if you want to be considered.
| Area | What counts |
|---|---|
| Wagering | Your total amount wagered on real-money games |
| Deposits | The amount you have deposited |
| Activity | How frequently you play |
| Playing days | The number of days played per month |
| Account details | A valid email address and telephone number |
Keep your contact details current
A telephone number is required for VIP consideration, and Jack's Pack hosts may contact members by phone, chat or email.
VIP benefits: faster payouts, hosts and exclusive offers
Jack's Pack benefits are built around a more personal account experience. Members receive exclusive promotions and bonuses, plus a dedicated VIP host who can be reached by call, chat or email. You may also receive a welcome-to-the-Pack bonus, gifts and freebies.
VIP members can receive larger withdrawal amounts depending on their VIP status, along with faster withdrawals. The standard withdrawal process includes a four-hour processing period. After that stage, Neteller, Skrill and ecoPayz withdrawals are instant, while bank transfers take 3-5 business days. Your available VIP withdrawal amount depends on your membership status.
- Exclusive promotions and bonuses
- Larger withdrawal amounts based on VIP status
- Faster withdrawals
- A dedicated host available by phone, chat and email
- A welcome-to-the-Pack bonus
- Gifts and freebies at House Of Jack's discretion
The programme is available to players using House Of Jack Casino Australia, with the casino accepting AUD as well as NZD, CAD, EUR and USD. Games Online are available through an instant-play browser, so there is no download needed when you want to play on desktop or mobile.
VIP wagering rules: which bets count towards Jack's Pack
Only real cash wagers on real-money games count towards VIP usage requirements. In simple terms, the amount used in your total bets must be real cash rather than bonus bets. Wagers made with prize cash or bonus cash do not count towards your VIP activity.
| Wager type | Counts towards VIP usage? |
|---|---|
| Real cash wagers on real-money games | Yes |
| Bonus cash wagers | No |
| Prize cash wagers | No |
This is separate from promotional wagering rules. For example, slots contribute 100% towards matched deposit bonus wagering, while roulette, baccarat, craps and dice contribute 8%. Blackjack and video poker contribute 2%. Those contribution rates explain how promotional wagering is calculated; they do not turn bonus or prize wagers into VIP-qualifying activity.
Real cash is the important distinction
If you are playing with bonus or prize cash, those wagers will not add to your Jack's Pack usage requirements. Real cash wagers on real-money games do.
VIP membership conditions: staying active and playing responsibly
Jack's Pack membership depends on continued activity. Membership may be revoked when no bets have been placed for three or more consecutive months and the player does not respond to follow-up communications. If you are taking a break, check your messages so you do not miss contact from House Of Jack.
VIP offers are limited to one per person. Benefits cannot be transferred between players or accounts. VIP bonuses also follow the standard promotional terms before any related funds can be withdrawn, so the specific terms attached to an offer matter.
- Use one player account for your VIP activity
- Keep your email address and telephone number up to date
- Respond to follow-up communications if you are contacted
- Use real cash wagers when building VIP usage
- Check the terms attached to each VIP promotion
- Remember that gifts, including birthday bonuses, are at House Of Jack's sole discretion
There is no need to chase a VIP status if gambling is no longer enjoyable. House Of Jack provides account limit controls and self-exclusion tools through the player account. Gambling involves real money, so set limits that suit your budget and treat play as entertainment.
How VIP withdrawals fit with the regular cashier rules
Jack's Pack members can receive faster withdrawals and larger withdrawal amounts based on their status. The regular cashier rules still give you a useful starting point: the minimum withdrawal is €20 for crypto and €50 for bank transfer, while the maximum withdrawal is €10,000 per week. There is no win limit on withdrawals.
| Stage or method | Time or limit |
|---|---|
| Processing period | 4 hours |
| Neteller, Skrill and ecoPayz | Instant after processing |
| Bank transfer | 3-5 business days after processing |
| Crypto minimum | €20 |
| Bank transfer minimum | €50 |
| Weekly maximum | €10,000 |
Account checks can also be part of the withdrawal process. KYC verification is completed within 24-48 hours and can be managed by signing in, opening My Profile and selecting KYC. The account menu also includes Deposit, Withdraw, Balance, Bonuses and Transactions, making it straightforward to check your account activity.
- Open your accountSign in with your username and password, then open the account menu.
- Check KYCGo to My Profile > KYC and complete any verification steps shown there.
- Choose WithdrawSelect Withdraw and choose an available payment method.
- Allow for processingThe withdrawal goes through the four-hour processing period before the payment method's stated timing applies.
Getting VIP help from House Of Jack support
If you want to ask about Jack's Pack, VIP support is the practical place to start. House Of Jack offers 24/7 live chat, along with phone and email support for general and banking enquiries. You can ask VIP support to consider your account and discuss the programme through the available contact options.
A dedicated host is available to Jack's Pack members by call, chat and email. That gives you a direct contact for VIP-related questions, promotional details and account assistance. For banking matters, support can also help with the cashier and payment process.
VIP status does not remove the terms
VIP bonuses remain subject to standard promotional terms before withdrawal. Also, bonus abuse results in VIP membership revocation, and VIP benefits cannot be moved between accounts.
Playing on mobile while using your VIP account
The mobile casino runs in your browser, so there is no app download. It works with iOS, Android and Windows Phone smartphones and tablets, with Chrome recommended. The mobile selection includes the most popular pokies and a selection of table games.
You can manage the main account areas from the browser, including My Profile, Withdraw, Transactions and KYC. That is useful if you want to check account details or deal with verification while away from a desktop computer. Login requires your username and password, and password recovery uses email instructions.
FAQ
VIP Program questions
What is the House Of Jack VIP programme called?
The VIP programme is called Jack's Pack. It is an invitation-only programme, although you can proactively request VIP consideration through VIP support.
How does House Of Jack consider players for Jack's Pack?
The programme considers total wagering, total deposits, activity frequency and the number of days played per month, along with other factors. A valid email address and telephone number are required for VIP consideration.
What benefits can Jack's Pack members receive?
Benefits include exclusive promotions and bonuses, larger withdrawals based on VIP status, faster withdrawals, dedicated hosts, a welcome-to-the-Pack bonus, gifts and freebies. Gifts, including birthday bonuses, are at House Of Jack's discretion.
Do bonus wagers count towards VIP usage?
No. Only real cash wagers on real-money games count towards VIP usage requirements. Wagers made with bonus or prize cash do not count.
Can I ask to be considered for VIP membership?
Yes. House Of Jack says players can proactively request VIP consideration through VIP support.
When can Jack's Pack membership be revoked?
Membership may be revoked if you place no bets for three or more consecutive months and do not respond to follow-up communications. Bonus abuse can also result in VIP membership revocation.
Can VIP benefits be transferred to another account?
No. VIP benefits are limited to one person and cannot be transferred between players or accounts.
How do I contact House Of Jack VIP support?
House Of Jack provides 24/7 live chat, plus phone and email support. Jack's Pack hosts can assist members by call, chat and email.