Privacy Policy

How we handle personal information

House Of Jack Casino respects the privacy of people who use its website and services. This policy applies to information collected through the website, account registration, customer support interactions, gaming activity, payment activity and other related communications. It is intended to provide clear, general information about the types of information an online casino may handle and the purposes for doing so.

Personal information means information that identifies you or could reasonably be connected with you. The information collected will depend on how you use the website, whether you create an account, the services you access and the legal or operational requirements that apply. You should provide information that is accurate, current and complete when asked to do so.

Information we may collect

• Account details, such as your name, date of birth, contact details, username, account preferences and information used to manage your player account.
• Identity and verification information, which may include copies or details from identification documents, proof of age, proof of address or other information needed to confirm your identity.
• Payment and transaction records, including deposits, withdrawals, payment method details, gaming transactions, account balances and related financial information. Payment providers may also process information under their own privacy policies.
• Gaming and account activity, such as log-in information, games or services used, responsible gambling settings, requests made to support and communications with the website.
• Device and technical information, including an internet protocol address, browser type, operating system, device identifiers, language, approximate location and information about how you interact with the website.
• Cookie and similar technology information, including pages visited, session details, preferences and interactions with website features.
• Information you choose to provide in messages, forms, surveys, complaints, feedback or other communications.

Why information is used

Information may be used to create and operate your account, provide requested services, process transactions and respond to questions. It may also be used to confirm that account information is genuine and that users meet applicable age and eligibility requirements. Verification information can help prevent identity misuse, fraud, money laundering, unauthorised access and other harmful or unlawful activity.

We may use information to maintain website security, monitor system performance, investigate suspicious activity, resolve disputes, enforce applicable terms and conditions, and improve the design and functionality of the website. Information may also be used to provide customer support, send service messages, manage preferences and understand general usage patterns.

Where permitted, information may be used to send marketing communications about relevant products, features or promotions. Marketing communications will be sent in line with applicable requirements and your choices. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting support@houseofjack-casino.best.

Legal and operational purposes

Information may be handled where it is necessary to provide services, fulfil an agreement with you, meet legal or regulatory obligations, protect the website and its users, prevent fraud, or pursue legitimate operational interests. In some cases, information may be handled with your consent. If you do not provide information that is required for an account, verification or transaction, some services may not be available.

Storage, retention and your privacy rights

Storage and retention

Personal information may be stored in electronic systems and other records used to provide services, maintain security and meet business requirements. Access to information may be limited to people and providers who need it for an authorised purpose.

When an account is closed, information may not be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate purposes, such as resolving disputes, preventing fraud and demonstrating compliance. Once information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it.

Your data rights

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent where information is being handled on the basis of consent.

• Access: ask for a copy or general explanation of personal information held about you.
• Correction: ask for information to be updated where it is inaccurate, incomplete or out of date.
• Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it.
• Marketing preferences: withdraw consent to marketing communications or ask for marketing messages to stop.
• Questions or complaints: ask how your information has been handled or raise a concern about a privacy matter.

To exercise these rights or make a privacy request, contact support@houseofjack-casino.best. Please include enough information for your request to be understood and, where appropriate, identify the account or email address connected with it. For security, additional information may be requested to confirm your identity before a request is completed. A request may be limited or declined where this is permitted or required, including where records must be retained by law or where fulfilling the request could affect the rights, security or privacy of another person.

Requests will be considered and handled within a reasonable timeframe. If more information is needed, you may be contacted using the details associated with your request or account. Withdrawing marketing consent will not affect service messages that are necessary for account administration, security, transactions or other operational purposes.